Shipping & Delivery

 

All products are shipped FOB factory and will either be boxed, cartoned and/or crated unless otherwise requested. Orders processed through the website will be ship via Ground service within the Continental U.S. unless otherwise requested.  If you require your order to ship by another method, or outside the Continental U.S., please check the "other" shipping method box and enter a message in the 'Comments' box if you wish Customer Service to call you and discuss shipping charges.  If your order is urgent, please call Customer Service at 888-801-4189 .

 

Freight charges are based on the cost of your order.  See chart below.  Additional charges may apply to items that require special packaging, are oversized or heavyweight, or require special handling by the carrier.  These freight surcharges are noted where applicable.     
$1  -  $50  $7.50
$51  -  $100  $9.25
$101  -  $200  $12.00
$201  -  $499  6% of Order Value
$500  and up   5% of Order Value
(Large items or quantity orders may ship by truck)
Freight charges will be prepaid and added to your invoice. Or, contact us if you would like to charge freight to your own account.

 

Partial (Split) Shipments
From time to time, partial shipments are necessary due to limited inventory. Event Horizon will give you (the customer) the option of a “split” shipment. We reserve our customers the right to make that determination. 

 

Returns and Refunds
We accept returns within (10) days of delivery providing you submit a written request via email, or fax . Custom-made products are “made to order” and cannot be returned. However, if Event Horizon has shipped an incorrect product or the product has a manufacturer's defect, a written Return Authorization Number must be issued by Event Horizon. Our first priority is to repair or replace the product in question as expeditiously as possible. Event Horizon will not accept any charges for repairs, replacements, installation, delivery charges, nor allow any deductions from invoices without prior written authorization. Event Horizon reserves the right to ask for a digital photo of the product in question prior to issuing a Return Authorization Number. Any merchandise returning to Event Horizon under a Return Authorization Number must be wrapped and boxed in the product's original packaging material and shipped to Event Horizon’s Warehouse, insured and freight prepaid. No collect shipments will be accepted. Any returns received damaged are subject to fees if not packaged properly. Please be sure to include all original accessories, to assure proper credit.
(Company Address) Event Horizon PVDC, Inc.
                             11956 Bernardo Plaza Drive
                             San Diego, CA 92128

 

Freight Claims
All products must be inspected and documented at the time of receipt. Event Horizon must be notified of any shortages or damages within (5) days from date of delivery. Your failure to advise us will constitute acceptance of the merchandise and waives any claims you may have against Event Horizon. All merchandise is inspected and is in perfect condition when given to the freight carrier. Event Horizon is not responsible for damage during shipment, at which time, title passes to the customer / consignee. Claims for damages or lost freight must be processed with the carrier and not with Event Horizon. Call the carrier immediately to request an inspection and freight claim instructions. Refusal to accept an order from the carrier does not relieve you of responsibility for payment, and may incur additional charges. Any goods for which a claim is being processed should remain in its original packaging so that an inspector from the carrier may examine the merchandise. If concealed damage is discovered, the carrier must be notified within (5) days from date of delivery. The buyer bears all responsibility for seeking recourse against the carrier. If a shipment is received undamaged but is not what you ordered, call Event Horizon within (5) working days of receipt. Delays in Delivery: Acknowledged ship dates are based on current and expected manufacturing capabilities and are approximate. Event Horizon reserves the right to revise its acknowledged ship date and assumes no liability for consequential damages due to delays. Redelivery of Freight: In the event a change to the delivery address is required or a scheduled ship date needs to be extended, Event Horizon must be notified one week prior to the scheduled ship date. Without said notification, any redelivery or re-consignment fees incurred will be billed to the customer. Storage: If conditions are such that the customer is not able to accept delivery and the merchandise must be stored, any fees incurred for the storage of the merchandise shall be billed to the customer. Customers will bear all risk of damage or loss during storage.

 


 

(Inspect your delivery prior to signing the receipt)

 


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